HOW IS THE TRAIN TO GAIN SERVICE DELIVERED?

Enquiry Officers

A team of Enquiry Officers is the first point of contact for
organisations. They provide information to organisations, and
can sometimes signpost to local training and other support
without the need to refer you to a Skills Broker.

Skills Brokers

The service is delivered by a team of Skills Brokers. The Skills Brokers come from varied backgrounds, there are 42 Brokers working across the South West region. All have either achieved or are working towards full SFEDI accreditation – a nationally recognised award. Skills Brokers work closely with training providers, and are aware of the wide range of training available across the region. Skills Brokers also have knowledge of the voluntary, community and social enterprise sectors and expertise to ensure they can fully support an organisation.

Account Management

A team of Customer Service Officers maintains relationships with organisations through dedicated account management – ensuring that an organisation continues to benefit from access to training and funding on an on-going basis.